Cancel Your Subscription

1 Before you cancel

Before cancelling, consider:

• Export your data: Download your Q&A pairs and chatbot configurations
• Check usage: Review your current billing period and any unused credits
• Alternative options: Consider downgrading your plan instead of cancelling

What you'll lose access to:

• All chatbot widgets will stop working on your websites
• Q&A pairs and knowledge base data will be retained for 30 days
• Analytics and conversation history

2 Navigate to billing settings

1. Log in to your SoundMinds.ai console at console.soundminds.ai
2. Click on your profile or settings menu
3. Navigate to Settings > Billing or Billing & Subscription
4. Look for the "Cancel Subscription" or "Manage Subscription" option

3 Review cancellation preview

Before confirming, you'll see a cancellation preview showing:

For Trial Subscriptions:

• Your subscription will be cancelled immediately
• All chatbots will be disabled right away
• Message: "Your subscription will be cancelled immediately and all chatbots will be disabled."

For Paid Subscriptions:

• Your subscription remains active until the end of your billing period
• Chatbots continue working until the period ends
• The effective cancellation date (end of current billing period)
• Message: "Your subscription will remain active until the end of the current billing period. Your chatbots will continue working until then."

4 Confirm cancellation

To complete the cancellation:

1. Review the cancellation preview information
2. Optionally provide a reason for cancelling (helps us improve)
3. Check the confirmation checkbox or click "Confirm Cancellation"
4. You'll see a confirmation message with:
   • Whether cancellation was immediate or scheduled
   • The effective date
   • Number of chatbots that will be/were disabled

5 What happens after cancellation

Immediately after cancellation (Trial):

• All chatbots are disabled
• Widget embed codes stop working
• You retain read-only access to your data

At end of billing period (Paid):

• Chatbots remain active until the period ends
• After the period ends, chatbots are disabled
• Your account tier changes to "Cancelled"
• LLM access is paused
• Budget is set to $0

Data retention:

• Q&A pairs and configurations are retained for 30 days
• You can reactivate within 30 days to restore your data
• After 30 days, data may be permanently deleted

6 Reactivating your subscription

If you change your mind:

1. Log back into your console
2. Go to Settings > Billing
3. Click "Reactivate Subscription" or "Subscribe Again"
4. Choose your plan and complete payment
5. Your chatbots will be re-enabled
6. Previous data (if within 30-day window) will be restored

7 Need help?

If you have questions about cancellation:

• Email: billing@soundminds.ai
• Support: Visit our Support page
• Refunds: If you believe you're entitled to a refund, contact billing@soundminds.ai with your invoice details