The only chatbot that can't hallucinate
Most AI chatbots generate responses—and sometimes get them wrong. SoundMinds uses semantic matching to return the exact answers you wrote. No generation. No hallucination. No surprises.
30-day free trial on Starter and Pro. Founder-led onboarding and support.
Why most AI chatbots hallucinate—and we don't
Every major chatbot (Intercom, Zendesk, HubSpot, Freshdesk) uses the same approach: RAG. They retrieve your documents, then have an AI generate a response. That's where hallucinations happen.
RAG Chatbots (Intercom, Zendesk, etc.)
- AI can misinterpret your content
- AI can combine information incorrectly
- AI can add qualifiers or details you didn't write
- You can't audit every possible response
SoundMinds (Semantic QA Matching)
- Every answer is one you wrote and approved
- 100% auditable—you control all content
- When unsure, says "I don't know" and escalates
- Compliance-friendly by design
"The trickiest thing about large language models is that they're great at appearing plausible, even when they're wrong. ChatGPT suffers from 'hallucinations'—confidently providing incorrect information."
— Intercom, explaining their own AI's limitations
See how we compare: SoundMinds vs Intercom • SoundMinds vs Zendesk
Built for teams who can't afford wrong answers
If you've ever worried about what an AI chatbot might tell your customers, SoundMinds is for you. Get the efficiency of automation with the accuracy of human-written responses.
Perfect if you:
- Answer the same pre-sales and support questions over and over (pricing, shipping, hours, policies)
- Use your website as a primary support or lead channel, but don't want a full-blown ticketing system
- Run an agency and want to offer branded chatbots to multiple client sites
Today, SoundMinds starts as a website chatbot. Over time, the same semantic Q&A engine will power bots on Instagram, Facebook, WhatsApp, and more—so you never have to rebuild your knowledge base.
Trusted where precision matters most
When wrong answers mean liability, compliance violations, or lost trust—you need a chatbot that can't make things up.
Healthcare
Medical information must be exact. No AI interpretation of symptoms, treatments, or policies.
Legal
One wrong word can create liability. Every answer should be exactly what your firm approved.
Insurance
Policy details, coverage limits, and claims info must be precise—no AI paraphrasing.
Government
Official information requires accuracy. Citizens need the truth, not AI-generated interpretations.
B2B SaaS
Technical specs, pricing tiers, and feature details must be accurate for sales and support.
How SoundMinds works
You add your Q&A content
- Create or import Q&A pairs from your FAQs, docs, and past support emails
- Group and tag them by topic (billing, orders, policies, troubleshooting, etc.)
- Customize the chat widget's colors, avatar, and header so it matches your website
We semantically match each question
- When a visitor asks something, we use semantic search to understand what they mean—not just match keywords—and find the closest matching Q&A
- If the match is strong enough, we serve the exact answer you wrote—no improvisation, no made-up information
Optional LLM polish and safe fallback
- You choose when to let the LLM rephrase answers in your tone and brand voice
- If we aren't confident in a match, we can:
- Show a safe fallback message
- Ask a clarifying question
- Or route the conversation to your team instead of guessing
You stay in control with per-chatbot similarity thresholds, escalation rules, and LLM usage settings.
Built for businesses where accuracy isn't optional
Zero AI hallucination
Your chatbot returns the exact answers you wrote—never generated, never improvised. When we're not confident in a match, we say "I don't know" and escalate to your team.
No invented policies. No made-up pricing. No surprises.
100% auditable
Every possible response exists in your Q&A database. You can review, approve, and update any answer. Perfect for compliance reviews and regulated industries.
Your legal team will thank you.
Semantic understanding
We understand the meaning of what visitors ask, not just keywords.
"Do you ship to Canada?" and "Can I order from Toronto?" both match the same Q&A.
Predictable costs
Set a monthly AI budget. We track usage and automatically fall back to exact Q&A matching when the budget is reached. Your chatbot keeps working—no surprise bills.
What you get today
Core product
- A fast, customizable website chatbot widget
- Q&A management dashboard to create, edit, and organize your knowledge base
- Semantic matching with configurable similarity thresholds per chatbot
- Optional LLM rephrasing for friendlier, on-brand responses
- Simple install: add a small script snippet to your site
Reliability and safety
- Safe fallback messages when confidence is low
- Configurable escalation paths (e.g., notify your team via email)
- Transparent "About this chatbot" modal:
- Explains that answers are based on your content
- Includes subtle "This chatbot is powered by SoundMinds.ai" text and a small "Learn more" link
- Your data stays yours. We store your Q&A content and conversation logs securely and never use them to train external AI systems.
Analytics that actually matter
- Conversation volume and engagement
- Match accuracy: how often we confidently find the right Q&A
- Escalation and fallback rate
- LLM usage and cost per interaction
Everything is scoped per chatbot and per client so you can see what's working and where to improve.
Pricing
Choose a plan that fits your business. Every plan includes a 30-day free trial.
Starter
$10/month
- 30-day free trial included
- 1 chatbot
- $10 LLM budget/month
- Unlimited channels
- Email support
Pro
$25/month
- 30-day free trial included
- 3 chatbots
- $25 LLM budget/month
- Unlimited channels
- Priority support
- Advanced analytics
Agency Coming soon
- All Pro features
- Manage multiple client sites from one account
- White-label branding for all client chatbots
Roadmap
We're focused on website chat first, with a clear path to more channels.
Website chat
- Branded widget for your site
- Semantic Q&A engine with safety controls to keep AI responses accurate
- Analytics and white-label options for higher plans
Social channels
Bring the same knowledge base and controls to:
- Facebook Messenger
Stay in the loop
Get notified about new features, channels, and product updates—no spam.
Who's building SoundMinds.ai?
SoundMinds.ai is built by Eric Starr , an AI and platform engineering leader with experience building production systems for large enterprises. The goal is simple: give small and mid-size teams the kind of precise, controllable AI support tools usually reserved for big enterprise platforms.
Get started
Create an account, upload your Q&A content, and install the widget on your website. If you need help, contact us anytime.